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Oracle Partner Network
Vertex is a member of the Oracle Partner Network (OPN), an
exclusive club of Integrators and Solution Providers. Our
membership in OPN provides us access to early releases of
Oracle's products, access to Oracle's product specialists
and Oracle's Expert Services. We leverage this access to escalate
product issues and get resolutions including the development
of custom product patches. When you engage Vertex, you also
get the power of Oracle.
Siebel CRM
The Vertex CRM Practice offers Design, Implementation and
Support of Siebel CRM systems in an enterprise. The Vertex
Siebel Practice, based on Siebel's eRoadMap methodology, offers
very mature processes and is backed by expertise gained through
implementing Siebel at large enterprises. Our global delivery
model accelerates the Siebel implementation time lines and
provides our customers with quicker business benefit of a
CRM implementation.
Our Siebel Practice provides the following services:
- Architecture & Design Services
- Implementation Services
- Siebel Upgrade Services
- Support and Maintenance Services
- Testing Services
1. Architecture & Design Services
In any customer centric organization, a CRM system
sits at the top of a pyramid of IT systems that are used by
customer-facing departments. The CRM system in turn interfaces
with other enterprise systems to provide a 360 degree view
of a customer. Our CRM Design Services identifies the critical
success factors and creates a plan for success.
Our Design Services include:
- Define CRM Strategy
- Develop CRM Implementation Roadmap
- Create an upgrade plan
- Assess deployment and rollout readiness
2. Implementation Services
Additional customizations are built on top of the
standard industry vertical to create a custom solution. Our
Siebel implementation framework uses rapid prototyping along
with developing re-usable components to create a solution
tailored to your business processes.
Our Siebel Implementation Services include:
- Business Analysis
- Configuration and customization
- Development of interfaces
- Integration with Outlook and SharePoint
- Development of data sync processes
- Data cleansing and data loading
- Rollout planning and execution
- End User training development and delivery
Siebel provides several industry specific implementations
that capture the data model and the process flows applicable
to an industry.
3. Siebel Upgrade Services
An enterprise which may have implemented earlier version
of Siebel can significantly benefit by upgrading to later
versions of Siebel. Our Siebel Upgrade Services will provide
you the roadmap to implement the current release level of
Siebel. An upgrade would involve either a conversion or a
full re-implementation.
Our Upgrade Services focus on both business and technical
aspects of the upgrade. We assess business benefits and impacts
of the upgrade such as new functionality, training needs,
business data needs and business simplification opportunities.
We also assess technical aspects such as infrastructure requirements,
customization, integration
analysis, and deployment strategy. We apply proven upgrade
methodologies and processes to ensure rapid upgrade time lines.
4. Support & Maintenance Services
Our Support and Maintenance Services include:
- Level 1 support - Phone / Email / Chat
- Level 2 support (Issue Resolution) per SLA
- Level 3 support (Root cause analysis)
- System monitoring
- System administration
- System enhancements, Report development
Typically Siebel implementations are mission critical systems
and thus are required to be constantly available. Vertex has
a Siebel Center of Excellence (CoE) that offer high-quality,
24X7 Siebel support that minimizes application downtime and
adherence to mutually agreed upon Service Level Agreement
(SLA). Vertex assumes the ongoing support and maintenance
of an existing application after an orderly transition period.
5. Testing Services
Enterprise applications like Siebel are typically deployed
over multiple releases with each release incrementally adding
new functionality to an evolving system. The customization
and configuration of a release leverages the effort of the
previous
releases to build the eventual system. Testing should also
be approached in the same fashion. As the system evolves,
testing can become more complex and time consuming. A well
thought out testing strategy is essential to meet the time
lines and
contain the cost as the system evolves. The Testing Services
offered by Vertex enables a customer to plan and execute a
testing strategy that mirrors the overall CRM strategy.
Our Testing Services include:
- Testing architecture and planning
- Test plan preparation
- Test execution
- Test automation
Click here
for Siebel CRM Brochure
Click here
for Siebel Casestudy |
