So much more than just a mail platform, Lotus Domino offers a rich development environment. We can help you make the most of Domino.

Our Lotus Notes & Domino technical skills include:

Analysis & Planning:

• Requirements gathering and documentation
• Notes/Domino suitability assessment
• Functional specifications documentation
• Design and architecture
• Rapid prototyping

Administration:

• Server setup and administration
• Server performance tuning
• Domino mail administration
• Wireless email and application integration
• Group Calendaring & Scheduling

Lotus Notes Help Desk services:

• Customized Support Hours and process
  • Ability to provide 24x7 support
  • Support using phone, email and other online mechanisms
  • Customer specific instance of incident management system
  • Customer access to incident management system
• Multiple Support Levels
  • Level 1 support
• General Notes support
• Scripted responses (password resets, missing db links etc.)
  • Level 2 support
• Application specific support (e.g. data isn't saving in a form, application field level questions etc.)
• Issue resolution and root cause analysis
  • Level 3 support
• Infrastructure support (e.g. restore from backups, outages, system level support)

Development & Programming:

• R4, R5, R6 application development
• Application performance tuning
• Intranet/Extranet secure web applications
• Formula/LotusScript/Java/JavaScript Programming
• HTML, DHTML, JavaScript, Java applet, Flash
• Complex Notes user interface design
• Web enabling existing Notes applications
• Custom DLLs for extending LotusScript capabilities
• Domino Server add-in's for commercial products

Integration with other environments:

• Domino-to-WebSphere application conversion
• Hybrid Domino / WebSphere applications
• OLE / ActiveX automation programming in Notes
• MSOffice-to-Lotus Notes integration
• Notes / RDBMS Integration and SQL programming
• Notes C / C++ API programming

Leveraging add-on products:

• Lotus QuickPlace development
• Lotus Workflow
• Percussion PowerFlow enablement
• Domino.Doc customization

Lotus Notes/Domino Application support:

• Application maintenance functions
  • Root cause analysis of issues and creating fixes
  • Impact analysis due to environment changes and version upgrades and creating fixes
• Application Enhancements
  • Changes or additions to application function
  • Can handle enhancements of all levels (Software Change Request for small enhancements of less than 40 hours, Project initiation for larger enhancements)
  • Ability to provide short turnaround time to accommodate business priority
• Low overhead process to manage enhancements
  • We assign application specific primary resources
  • We cross trains additional secondary resources to cover turn over risk as well as sudden spurts of demand