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- Why Choose Vertex?
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Comprehensive end-to-end service offering right from consulting to post-implementation Siebel support |
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Access to the latest releases of Oracle products, product specialists & expert services |
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Large pool of Siebel CRM consultants & developers in our North East Ohio office and other development centers |
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Use of proprietary CRM tools incorporating the "Best Practices" |
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Blended delivery model for a cost-effective solution |
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Experience in delivering |
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Siebel CRM solutions across multi-functional areas |
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Complex CRM integrations & complementary solutions |
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| For more information about our Oracle Siebel services, contact us at info@vertexcs.com. |
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- How Siebel CRM can Help You?
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Provides industry specific solutions |
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Helps achieve maximum top & bottom line growth |
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Allows to retain and grow customer relationships |
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Increases loyalty & profitability |
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Addresses multi-functional areas, such as sales, marketing & loyalty, contact center & service, social CRM , and so forth |
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Role-based customer intelligence & pre-built integration |
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Improves efficiency |
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Facilitates easy information sharing |
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Results in effective collaboration across organization |
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Integrates effectively with social networking tools |
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Configuration & customization of SharePoint environment |
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Enterprise-wide SharePoint implementation & deployment services |
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SharePoint migration and administration services |
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SharePoint enhancements with custom web parts & programming |
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Conversion & migration of legacy sites to SharePoint |
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Upgrades to higher versions (SharePoint 2003 to MOSS 2007/SharePoint 2010) |
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Development of scalable enterprise class portals that support critical business processes |
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Collaboration & information sharing sites with intuitive and customized user interface |
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Content management solutions to help you manage dynamic contents in your sites |
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Document management solutions that can integrate easily with scanners and facsimiles |
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Support & maintenance of SharePoint sites & systems |
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- Vertex Portfolio of Services
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| Vertex Oracle Siebel Practice covers the entire spectrum – right from consulting, architecture and design of Siebel CRM systems to implementation, version upgrades, testing, and support. |
| Architecture & Design |
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Define Siebel CRM strategy |
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Create CRM implementation roadmap |
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Create an upgrade plan |
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Assess deployment and rollout readiness |
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| Siebel CRM Implementation |
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Business analysis |
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Configuration & customization |
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Development of interfaces |
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Integration with Outlook & SharePoint |
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Development of data sync processes |
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Data cleansing and data loading |
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| Siebel Upgrade |
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Focus on using proven methodologies & processes with minimal risk and no downtime |
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Emphasis on both business & technical aspects of implementing a higher version |
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| Testing |
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Testing architecture and planning |
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Preparation of test plan |
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Test execution & automation |
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| Support & Maintenance |
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Siebel system monitoring & administration |
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Implementing enhancements |
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24/7 support for mission critical Siebel-based systems |
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Mutually agreed upon service level agreements (SLAs) |
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3-Tier support system (Level 1, Level 2, and Level 3) |
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