Services
Support & Collaboration Management

  Support Services


Most organizations want to adapt new technologies to maintain their market competitiveness. However, the cost and resource needed for managing and maintaining today's business critical production systems interfere with channeling resources toward tomorrow's needs.
Vertex can off-load many of the on-going support and maintenance functions of these technologies to our experienced, globally based team. Our firm footing in process driven software lifecycle management and our 3-Tier delivery model ensures timely responsiveness and a significant cost reduction to IT maintenance costs.

System Administration Support

With a team of several dedicated and qualified SysAdmin personnel, Vertex has proved its mettle in System Administration Support services. Vertex has provided system administration services to several big organizations.

Our System Administration Support services include:

  • Active Directory Migration
  • Patch Installation
  • Application and Upgrades installation
  • Reviewing of server logs to check for anomalies, inconsistencies etc.
Clients' benefits:
  • Opportunity to focus their internal staff on strategic business and new technology initiatives
  • Establish measurable Service Level Agreements (SLAs) for problem management and resolution
    Implement support best practices while increasing internal resource productivity using proven support processes
  • Reduction of cost for application maintenance and support
  • Maintenance and improvement to the quality of current systems through process driven life cycle management
  • Ability to react immediately to current application change needs
  • Higher internal employee morale by focusing them on new technology initiatives

 

Click here for System Administration Services Presentation