At Vertex, the managed services are supported by two critical functions – Governance and Auxiliary Wing. While the governance provides strategic direction and ensures conformance with processes and protocols; the auxiliary wing provides the necessary support in the form of infrastructure, tools, resources and people.
We interface with you to identify the business objectives and scope of the engagement. We thoroughly evaluate the existing applications, systems and processes in scope. We identify the areas of improvement and create a roadmap for you. Once the service is initiated, we focus on continual improvement. We gather relevant metrics and create executive dashboards to determine the effectiveness of the service delivery. We offer multiple delivery models so that you choose the one that suits your organization the most.