Put your customer at the center of every business decision with a well-implemented Customer Relationship Management (CRM) system. Salesforce is the world’s #1 CRM platform and Vertex Computer Systems has been a trusted Salesforce partner for over 12 years.
Our strategic Salesforce design roadmap includes business transformation planning using a Master Data strategy. We will assess your existing technology and processes and map the user experience journey showing how Salesforce solutions will positively impact your entire organization and your ‘bottom line’.
Vertex offers solution and technical architecture services, and our team of Salesforce Certified Consultants can simultaneously integrate data to support comprehensive analytics, dashboards and predictive modeling.
Not only can Vertex provide your Sales and Operations’ teams a shared view of every customer, but we can also easily integrate your existing data and systems and automate critical workflows across your enterprise.
In today’s increasingly virtual world, Salesforce Sales Cloud can help your team stay connected with your customers with easy-to-use apps for virtual selling, enablement, forecasting and planning. You can easily engage with customers and partners through the entire sales cycle,increasing productivity and enabling more reliable forecasting.
The power of Sales Cloud includes Pricing, Products, Price Books, Email List Campaigns, and Activity Management to accelerate ‘Wins’.
Make a Difference
Customer Service is an often-overlooked component of any company’s sales, operations and CSAT goals. Salesforce Service Cloud can give your customers an all-digital end to end experience to differentiate you from your competitors.
Service Cloud can integrate with your existing systems so that your Customer Service Reps (CSRs) can see what your customer sees and work with cases from any support channel – messaging, chat, social, email and voice – to make sure that your customers reach the right agent with the right experience to help them out.
You have existing systems and data. We get that. It doesn’t mean that you can’t take advantage of the power and efficiency of the Salesforce Platform. With our legacy integration experience, we can seamlessly connect data, accounting systems and third-party applications from across your organization.
We’re experienced in the use of tools such as Mulesoft Anypoint, Salesforce Lightning Connect, and the Salesforce Platform to connect systems as disparate as Oracle, SAP, QuickBooks, Azure Clouds, Outloook, SharePoint, Eventbrite, Guidewire, and more.
Tableau CRM (formerly known as Einstein Analytics) empowers your Salesforce users with actionable insights and AI-driven analytics right in their workflow. Automatically uncover simple answers to your complex business questions using transparent, understandable AI models built with clicks, not code. Learn what happened and why, so you can better predict what comes next.