case study

Wrestling with a Problem so Unique That
Only a Custom Solution Will Fit?
We Got IT.

Case Study at a Glance

CLIENT

A leading provider of environmental, energy, and industrial services throughout North America

THE PROBLEM

Our client’s customers were irritated. A complicated online system for scheduling pick-ups of used paints, chemicals, and hazardous and non-hazardous materials led to incorrect container deliveries and pick-up dates. Customers were wasting time, money and effort.

THE VERTEX SOLUTION

Vertex built an online portal that allowed customers to create their own profiles. The site’s dynamic features now prompt users to answer scheduling questions based on the waste-type category, ensuring that the proper shipping containers that meet EPA compliance are delivered on time. Users can view their order history and print labels as needed.

THE RESULTS

The new system allows customers to easily schedule accurate pickups of waste materials for transport to other facilities for recycling or disposal. The application ensures that proper containers are delivered. Phone support has been significantly reduced and all parties’ efficiencies have improved.

Our Client Needed a Custom Web Portal for Environmental Waste Disposal Scheduling

Problem and Background

When an environmental services client approached us to improve its customers’ ability to schedule disposal and transportation of leftover paint and chemicals, we knew we had our work cut out for us. Nothing like this existed – and the variables on each waste material required special container and transportation stipulations. The problem was complicated, which was why placing orders was such a headache. Our customer needed to remove the barriers that made it difficult for its customers to be environmentally responsible and in compliance with EPA regulations.

Vertex needed to approach the problem with a fresh perspective and develop a custom solution.

Our client’s customers (Fortune companies and government agencies) were spending a lot of time, effort, and money to do the right thing – dispose of paint and chemicals in a responsible, ecologically sound manner. Problem was, they were being punished for their efforts to be compliant with the law.  Often, they’d create a pick-up order, only to realize too late that they’d requested incorrect containers for transportation. Obviously, customers weren’t happy being charged extra money to transport incorrect container orders.

How did this happen? Our client’s existing online portal confused customers. In fact, their customers frequently requested wrong containers and pick-up times because the interface was complicated. This problem led to excessive phone support and return trips to their locations with the correct containers once the mistake had been caught. Additionally, paints, oils and other hazardous and non-hazardous chemicals that needed to be removed, were occupying valuable warehouse space. There was a need for simplified system that streamlined the order process and improved accuracy.

Vertex Solution

Vertex built a new portal that allowed users to create their own profiles. The system also included categories of waste – each with its own unique attributes regarding:

  • Hazardous
  • Non-hazardous
  • Solid
  • Organic
  • Liquid
  • Recyclable

Each of these categories had other subsets. As users answered questions, the system identified EPA compliance regulations. Now, when customers want to schedule a waste material pickup, they log into their profiles and select which category of waste needs to be removed and transported by answering a series of questions. Depending on their answers, further dynamic, custom queries gather information to ensure proper container delivery and times. All orders can be tracked, and shipping labels created and printed on the spot. Phone support calls have been virtually eliminated.

Additionally, the system keeps track of historic data, which improves record keeping. Customers can now not only schedule orders, but they can also calculate appropriate inventories of drums and lab packs – so they can be ready for future pickups when needed. Now, customers simply populate a few fields on their waste detail pages, and the system walks them through the order process.

 

Results

The new system has made it easy for end-users to place correct orders for containers as well as schedule pickups and deliveries. This has reduced transportation costs because wasteful trips with incorrect containers were eliminated. Now, users log into their profiles, identify their waste, schedule a pick-up date, and submit the request. Support phone calls are seldom, if ever, needed.

Vertex was able to provide a custom solution by listening intently to client problems and not only addressing them, but also finding extra values to offer. The system met client goals:

  1. Easy to use
  2. Meets client efficiencies
  3. Personalizes each client site

Our client knows that it is helping its customers process hazardous and non-hazardous waste materials responsibly, meeting EPA compliance standards. It’s easy for customers to track deliveries, maintain container inventories, print shipping labels, and manage future deliveries. Logistics have been optimized, which has increased efficiencies.

Understanding client problems is at the heart of Vertex’s business. With a broad range of technologies and specialists who understand how to make the most of them, we build custom solutions where nothing had previously existed. This particular solution employed a blend of .NET and SQL technologies.

Key Features

  • Easy-to-use system is customized to meet end-user needs
  • The system keeps historic data for improved record keeping
  • User-friendly navigation
  • Customer accounts are classified by need, streamlining the order process

Key Benefits

  • Significant improvement of order accuracy
  • Wrong orders from end-users were eliminated
  • Reduced transportation costs
  • Reduced support calls
  • Increased efficiencies for all parties
  • Effective and efficient management of scheduling and pick-up of waste  products

About Us

Vertex is a business and technology consulting firm that helps customers transform their business processes with leading edge technology. Learn more at www.vertexcs.com.

Inspire. Innovate. Implement.
We Got IT.

Vertex Computer Systems

[email protected]
Office: 330-963-0044
25700 Science Park Drive #280 / Beachwood, Ohio 44122

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