How NEORSD Connected its Field-Based Employees with the Onsite Organization, Improved Communication, and Expedited HR Procedures
Problem & Background
Northeast Ohio Regional Sewer District (NEORSD) is one of the largest wastewater treatment facilities in Ohio, processing tens of billions of gallons of wastewater every year. This distributed organization employs about 1,000 employees among a corporate headquarters and three engineering and processing plants throughout the city.
NEORSD had been suffering from a lack of a centralized portal that connected everyone. Field-based personnel and employees at the engineering facilities were seldom in front of their computers. Consequently, they were excluded from corporate-level happenings, and were not knowledgeable of how NEORSD was executing its mission.
Additionally, this community-based organization emphasizes educating and building awareness of water conservation and green initiatives. Community engagement could be made effective only if all the employees of NEORSD had a chance to participate in these missions. Field employees needed to be plugged into various community engagements.
Vertex Solution: An easily accessible intranet that empowers and engages
Vertex developed an Intranet for NEORSD on its O365 tenant to empower employees with practical information accessible anytime from any device. Vertex worked with the Communications and Marketing departments to develop its Intranet with clear objectives:
- Easy accessibility from desktop and mobile devices – We adopted a tile-based design so that field-level employees could easily get to their content.
- Personalization – All employees can personalize their home pages with their palette of tiles so that their frequently accessed content is within reach.
- Drive high adoption – We wanted the Intranet to be the go-to page for employees to interact with corporate functions. We provided easy access to the most commonly used forms and procedures documents. One of the tiles provides instant access to universally retrieved forms (HR, Benefits, Payroll etc.) with just one touch.
- Easy updating of content – The design ensured that each department could oversee its own content and update its departmental pages without any help from IT.
- Centralized calendar – We created a custom internal and external calendar that is available on the home page to provide visibility to corporate and community engagements across the organization.
The Intranet became the central mechanism for building engagement with its distributed employee base. Executives and various departments including HR, Benefits, Marketing, Community Engagement, Legal, IT and the twelve other departments would have their own landing pages to clearly communicate to the employee base their respective updates and stories.
As part of the rollout, we also developed an ongoing Governance Policy so that the site would be an ever-living portal true to its original mission and cater to the needs of the organization. The organization has seen significant employee engagement since the launch of the Intranet.
- Each department has its own page to share respective updates
- Easy accessibility from desktop and mobile devices
- Employees can personalize their home screens
- Centralized calendar
- High user adoption
- Engaging user experience with personalized home pages
- Increased efficiencies
- Content can be updated easily
Vertex is a business and technology consulting ﬁrm that helps customers transform their business processes with leading edge technology. Learn more at www.vertexcs.com.
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